Terms & Conditions

All guests using the services of The Real Los Angeles Tours agree to the following terms and conditions:

 

1. There are no refunds or exchanges within 48 hours of a tour's start time for that tour.

2. Tours are never canceled in advance due to the weather.

3. Guests are entirely responsible for ensuring that they arrive at the tour meeting point at the correct time.

4. Guests who fail to show up for their tour, for any reason, will not receive a refund.

5. The Real Los Angeles Tours has the right to refuse admission without explanation either before or during a tour.

6. Guests must comply with all instructions they are given by the guide during the tour, otherwise they can be asked to leave the tour.

7. Tour routes and presentations cannot be altered by requesting the guide.

8. No liability is accepted by The Real Los Angeles Tours for any injury or inconvenience suffered by any guests using its services.

9. No liability is accepted by The Real Los Angeles Tours for any loss or damage to any property belonging to any guests using its services.

10. Guides can cancel or alter a tour at any time due to safety concerns.

 

 

The health and safety of our guests is of paramount importance to us.

1. All CDC and CHD guidelines are followed.

2. Face masks are required for guests and guides in indoor areas.

3. Contactless payments are available for gratuities.

4. Guides maintain social distancing throughout tours and events.

5. Entry to some buildings may not be possible.