Your queries answered!
Frequently Asked Questions
It's important to understand that we're a small business and that therefore we're not able to respond to phone calls and emails with queries that are already answered here on our website. Most businesses, including huge multi-national corporations that possess much greater resources than us, have switched to a business model where clients and guests get information online, via the company website or app. We've been doing this 10 years, so we know the kinds of questions that potential guests like you will have – the information that you seek is right here!
I DIDN’T RECEIVE THE BOOKING CONFIRMATION EMAIL. WHAT SHOULD I DO?
A confirmation email is automatically sent whenever a booking is made (separate from a receipt). If you don’t see it in your email inbox please check your junk/spam folder, as it sometimes ends up there. If you still can’t find it email us with the booking details and we’ll resend it.
DO YOU HAVE A GUIDED TOUR OF RODEO DRIVE / BEVERLY HILLS?
No, but we do have a free self-guided tour of the area which you’re welcome to use.
DO YOU HAVE A STARS’ HOUSES TOUR?
No, we never have and never will, it's not our thing. Celebrities live all over the LA area and a true stars’ houses tour would take all day, you’d be getting stuck in traffic and you wouldn’t see any of the houses anyway, because most of them are hidden behind landscaping or huge walls. Nearly all the companies that offer stars’ houses tours are giving totally wrong information to their guests, so do yourself a favor and don’t waste your money.
DO YOU OFFER TOURS IN A LANGUAGE OTHER THAN ENGLISH?
Yes! We're very happy to offer tours in Spanish and German. However please note that we ONLY organize tours in other languages as private tours, all of our regular group tours are in English. Please contact us at [email protected] to schedule a private tour in the language of your choice.
CAN I BRING MY CHILDREN ON A TOUR?
Absolutely, we love kids. Just remember, though, that we can’t change the content of any of our group tours to suit your children.
CAN I BOOK A PRIVATE TOUR FOR STUDENTS FROM A SCHOOL?
We can accommodate High School students (i.e. 15+ y.o.) and we’re proud to have organized dozens of tours for school groups. Please check our Private Tours page for more info. For university students you can book any private tour, without needing to check with us.
IS MY TOUR CANCELED IF IT’S RAINING / VERY HOT?
We NEVER cancel a tour in advance due to the weather. If it’s raining bring an umbrella. If it’s hot bring water and sun block. You’ve only got a few days to experience Los Angeles – you’re not going to let the weather stop you, are you?
CAN YOU PICK ME UP FROM MY HOTEL / THE AIRPORT / MY AIRBNB APARTMENT ETC?
No, we're not that kind of tour company.
WHERE’S THE BEST PLACE TO PARK FOR MY TOUR?
For a city built around the personal motor vehicle there is, as you’d expect, a lot of parking. Prices vary, often hour by hour, and filming units can suddenly take over whole parking lots, so we're unable to help you find parking unfortunately. Check this website for up to date info, but remember to allow PLENTY of time to find parking AND to walk from your car to the tour meeting point.
There is another option though, all of our tours start and end near a Metro station or bus stop. so take the Los Angeles Metro; it’s clean, mostly reliable and very affordable. Use this helpful trip planner or read our guide to using public transport in Los Angeles for more information.
Or you could use a ride sharing service (like Uber or Lyft), it’s often cheaper than paying for parking anyway (and certainly cheaper than a parking ticket). If roaming isn’t permitted with your cell phone plan you can always use the wifi service at the neighborhood coffee shop. If you don’t have the app consider downloading it. Uber and Lyft operate in many countries around the world and if you travel even a little you’ll find other opportunities to use their services.
WHAT HAPPENS IF I’M RUNNING LATE FOR MY TOUR?
Los Angeles is big, traffic is bad, stoppages on the LA Metro do occur and other events are always happening. The best way to avoid being late for the tour is to allow PLENTY of time to get to there. Our guides are at the meeting point, checking-in guests, from fifteen minutes before each tour begins. Your time is valuable to us, that’s why our tours start on schedule. Once they’ve left the meeting point there’s no opportunity to join the group. Our office is unable to guide guests to the meeting point, by phone or email, and we can’t contact the guide – they’re doing the tour.
We operate several tours a day, in various locations, with up to a hundred guests. It’s impossible, for any tour company, to make team members available throughout the day to respond to urgent direction requests. We’ve organized an amazing experience for you, the guide is at the meeting point and you have all the info you need to find them. Please don’t miss out because you didn’t allow enough time to get there or you didn't follow our directions.
CAN I GET THE GUIDE TO CHANGE THE TOUR CONTENT / ITINERARY TO SUIT ME AND MY INTERESTS?
Unfortunately, no. Our tours are designed by us to suit a wide range of people who are interested in history, culture and architecture and guides are extensively trained on them. It’s impossible, at short notice, to change a tour based on what any guest requests at that moment. Nevertheless all our guides are very knowledgable and passionate about Los Angeles, so you’re more than welcome to ask them all the questions you like, on any topic that interest you, during your tour. We love questions!
DO YOU JUST TALK ABOUT BUILDINGS FROM THE OUTSIDE / DO YOU GO INSIDE ANY BUILDINGS?
Firstly, there's nothing wrong with talking about buildings from the outside. 95% of tour companies don't go inside any places – stars houses tours don't go into the stars' houses and bus tours drive through the streets, after all. In order to fit a good itinerary into a tour there isn't the time to go into tons of places, often there's nothing of special interest to see inside and walking the streets is an integral part of our experiences (like any tour).
Secondly, and having just said, that we DO go into quite a few places, including bars and restaurants, on our tours. Why not? Thirdly, we cannot give you any more info than is already here on the website, because that's how this thing works (we have short videos, detailed descriptions and numerous photos for every tour).
SHOULD I TIP MY GUIDE / HOW MUCH SHOULD I TIP MY GUIDE?
It’s customary in America to give a gratuity to the guide if you enjoyed the tour and you thought they did a good job (15-20% is standard). If you’re a little confused about why, when and how much to tip read our helpful guide to tipping in the U.S.
HAVE A QUESTION NOT ANSWERED IN OUR FAQS?
Write to us using the email address at the bottom of every page and we’ll get back to you within 48 hours with an answer. Please note though, that if it IS answered on this website (and it almost certainly is) then we WON'T be able to respond.