Your questions answered!
Frequently Asked Questions
I didn’t receive the confirmation email after making a booking for a public tour. What should I do?
Check your junk email folder. For some reason the confirmation email often ends up there. If you don’t see it in the junk folder email us and we’ll resend it.
Do you include Rodeo Drive/Beverly Hills on any of your tours?
No. They don’t fit with the type of tours we do for a variety of reasons.
Do you have a tour of the stars’ houses?
No. We never have and we never will.
Do you do tours in any language other than English?
Unfortunately no. We only offer tours in English at this time.
Can I bring my children on the tour?
Absolutely, we love kids. Just remember, though, that we can’t change the content of any of our group tours to suit your children.
I’m an educator. Can I bring a group of school children on the tour?
We can only accommodate children aged 15 and above for school tours. Please check our Private Tours page for more info.
If it’s raining/very hot do you still do the tour?
We never cancel a tour due to the weather. If it’s raining bring an umbrella. If it’s hot bring water and sun block. You’ve only got a few days to experience Los Angeles – you’re not going to let the weather stop you, are you?
Can you pick me up from my hotel/the airport/my Airbnb apartment etc?
Unfortunately, no. That would mean we would have to charge more for our tours and we want to keep them as affordable as we can.
Where’s the best place to park for my tour?
For a city built around the personal motor vehicle there is, as you’d expect, a lot of parking. Prices vary, hour by hour, so we can’t tell you at any given point how much it would be at any particular parking lot. Check this website for up to date info.
But better still take the Los Angeles Metro. It’s clean and reliable. Or use a ride sharing service (like Uber or Lyft) – it’s often cheaper than paying for parking anyway.
What happens if I’m running late for my tour?
Guests must be at the meeting point 10-15 minutes before the start time. This means that you need to allow plenty of time to get there – including allowing time for finding parking (if you’re driving), having your morning coffee etc. It’s unfair to keep the group waiting just for your party.
However if you are running late call 213 316 8687 (don’t email us – we probably won’t see it) and leave a message telling us the time that you’ll be getting to the meeting point. BE REALISTIC (allowing time for parking etc). We’ll try to inform the guide and get back to you to let you know where you can catch up with the tour. Our office is not manned 24/7 – so we can’t guarantee that you’ll be able to join the tour in this situation.
Please bear in mind that if you miss the tour there are no refunds!
Can I ask the guide to change the tour content/itinerary to suit me and my interests?
Unfortunately, no. Our tours are designed by us to suit a wide range of people who are interested in history and culture and guides are extensively trained on them. It’s impossible, at short notice, to change a tour based on what any guest requests at that moment. Nevertheless all our guides are Angelenos, well informed and passionate about their city, so you’re more than welcome to ask them all the questions you like, on the topics that interest you, during your tour.
Should I tip my guide? How much should I tip my guide?
It’s entirely your choice whether or not to tip your guide. As you’re probably aware the U.S. has a strong tipping culture and guests normally tip 15-20%. If you feel your guide did a great job and you enjoyed your tour you’re welcome to give them a gratuity to show your appreciation. We leave it to you.
Have a question not answered here in our FAQs?
Write to us using the email address at the bottom of every page and we’ll get back to you within 48 hours with an answer.